Tito
Support
How can we help?
Tito runs entirely on your device, so most things just work — offline and without an account. If you're stuck, start with the questions below, and reach a real person anytime.
Email us
[email protected]We read every message and usually reply within two business days.
Common questions
Do I need to download anything to start?
Yes, once. Tito ships without a built-in AI model, so on first launch you pick and download a recommended model over Wi-Fi. After that it runs offline, and the model stays on your device.
Is my data really private?
The AI runs on your phone and your conversations are stored only on the device, kept out of cloud backups. Nothing is sent to a server to be answered. See the privacy policy for the full picture.
How does Tito Pro work?
Tito Pro is a one-time purchase, not a subscription. It unlocks document and photo attachments, custom skills, agents with their own knowledge base, and analysis notebooks — all still running on device.
I bought Pro but it's not showing, or I got a new phone.
Open Settings and tap Restore purchases. Your one-time purchase is tied to your Apple ID and restores for free on any device signed into the same account.
What languages does Tito speak?
English, Portuguese, and Spanish. Tito follows your device language and answers in kind. You can also set the language yourself in the profile preferences.
Voice or attachments aren't working.
Voice input needs microphone permission, and attachments need access to your files or photos. Grant these in the system Settings for Tito, then try again.
A download failed or a model won't install.
Check that you're on Wi-Fi with enough free space, then try again. If a download keeps being refused, wait a few minutes — the model host may be rate-limiting requests.
Still stuck?
Email [email protected] and tell us your device model, iOS version, and what happened. The more detail, the faster we can help.